rp9 Platform Privacy Notice

This page describes what we collect when you use rp9 and how we keep that data protected. We collect your email, username, password, government-issued ID, and proof of address during account registration. We also collect game activity logs, deposit and withdrawal records, and payment method information (account numbers or wallet IDs) to process your transactions.

Our rp9 privacy commitment is straightforward: we do not sell your personal data to third parties, we encrypt sensitive information, and we limit access to authorised team members only. We use your data solely for account management, KYC compliance, fraud prevention, and customer support. We retain your data for as long as your account is active, and we delete inactive accounts according to our retention schedule.

We operate in compliance with applicable data protection laws in the jurisdictions where we provide services. Our servers may be located outside your country, but we apply the same security standards globally. If you have questions about how we use your data, contact our support team during business hours.

Data We Collect on rp9

We collect your data in three phases: during registration, during account verification, and during ongoing use. At registration, we collect your email address, chosen username, and password. We use your email to send account notifications, password-reset links, promotion updates, and support responses.

During verification, we ask you to upload your government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill or bank statement from the past three months). We examine these documents to confirm your identity and prevent fraud. We store images of these documents securely on encrypted servers accessible only to our compliance team.

During ongoing use, we collect game activity logs showing every bet you place in our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sportsbook markets (Liga 1, Piala Indonesia, Piala AFF). We log the timestamp, game name, bet amount, and result. We retain these logs for two years to support dispute resolution and compliance audits.

How we use your data

We use your personal data for account management: verifying your identity, processing deposits and withdrawals, sending account notifications, and providing customer support. We also use your data for fraud prevention by comparing your behaviour against known fraud patterns and monitoring for account takeover attempts.

We analyse game activity data in aggregate (without linking to individual identities) to understand player behaviour, improve game offerings, and ensure fair play. We never use your personal data for marketing without your explicit opt-in consent, and you can unsubscribe from promotion emails at any time via a link in the email footer.

Third-party processors

We work with third-party service providers to operate rp9. These include payment processors (who handle transactions), identity-verification services (who validate your ID documents), and cloud hosting providers (who store our servers). We contractually require all third parties to protect your data with the same security standards we apply.

We do not sell your data to marketing agencies, advertisers, or data brokers. We only share your data with third parties if required by law (such as a court order or tax authority request) or if you explicitly consent. In cases of legal requirement, we notify you where possible before sharing.

Security and Data Retention on rp9

We encrypt your login credentials and payment information using industry-standard TLS 1.2 or higher. Our servers are protected by firewalls and intrusion-detection systems. Access to personal data is restricted to authorised staff members who have signed confidentiality agreements. We conduct security audits quarterly and respond immediately to any suspected breach.

We retain your account data for as long as your account is active. If you close your account, we retain your data for seven years to satisfy legal and tax obligations, then delete it. Game logs are retained for two years after your last activity. KYC documents (ID and address proof) are retained for five years for compliance purposes, then securely destroyed.

Cookies and Tracking

We use cookies to keep you logged into rp9 and to remember your preferences (such as your preferred game or language). Cookies are small files stored on your device that help us recognise you when you return. You can disable cookies in your browser settings, but this may limit your ability to use our platform.

We also use analytics services to understand how players interact with rp9. These services may place cookies to track page views and user behaviour. We use this data to improve our platform performance and fix bugs. Analytics data is anonymised; it does not identify you personally.

International Data Transfers

Our rp9 platform operates with servers that may be located outside your country. When we transfer your data internationally, we apply encryption and contractual safeguards to ensure the same level of protection as you would receive in your home jurisdiction. We comply with applicable international data transfer laws.

If our data centre location changes, we notify you via email and in-app message. You can contact our support team if you have concerns about where your data is stored.

Contact Us About Privacy on rp9

If you have questions about our privacy practices, wish to access your personal data, or want to lodge a complaint, contact our support team via live chat, in-app help, or email. We respond to data requests within ten business days. Our support team operates in English and local languages during business hours (Monday–Friday, 09:00–18:00 Jakarta time).

We update this privacy notice annually and notify account holders of material changes. Minor clarifications or wording adjustments do not require separate notification. By continuing to use rp9 after a privacy update, you accept the revised terms.

Jurisdiction and Compliance

Our rp9 privacy notice complies with applicable data protection laws in jurisdictions where we operate. Our services are available only where local law permits. If your jurisdiction has specific data protection requirements (such as the GDPR or local privacy laws), we apply those standards to your account. If you are located in such a jurisdiction and have concerns about compliance, contact our support team and we will address your query promptly.

We are committed to protecting your privacy and handling your data with care. Your trust is essential to our rp9 platform. If you believe we have mishandled your data or violated this privacy notice, we encourage you to reach out. Our team is here to resolve any concerns and ensure your data remains secure.